IT SUPPORT SPECIALIST

Xelure Technologies

 

Xelure Technologies is a company based on growth and partnership… with their clients and their employees. Join others who have trusted Xelure Technologies‘ intuitive approach to solving problems.
As Xelure works side by side with you, they interact to your benefit and success, as if they are directly a part of your own company.
We believe in helping our clients solve their problems as a partner by:
  • Accelerating the growth of firms by providing access to experienced C-level mentors without the risk of making a full-time commitment
  • Advising on key business growth decisions using our knowledge of technology, business and
    team building
  • Significantly reducing the cost and time to market with our proven ability to build low cost technology teams and solutions

 

IT Support Analyst

Xelure is searching the market for a versatile IT manager to join our team responsible for 100% of our IT infrastructure, providing production support for a Microsoft domain built in the cloud: Both AWS and AZURE. The ideal candidate will be a motivated self – starter who loves to be challenged technically, has network and desktop application skills and has a desire to learn about our IT CLOUD infrastructure business and join our dynamic team of problem solvers. A self-starter and a solutions provider.

Job Roles

This IT Support Analysts must have the willingness to learn. They must have a hands-on approach and does not shy away from challenges. They must possess the ability to speak their mind on issues or troubles. It is expected that the candidate will show initiative and be able to anticipate potential systems issues and develop solutions before problems occur. Must possess good IT knowledge, be it programming, networking, scripting, etc. Shift works is required. This individual will be exposed to CLOUD based solutions, like Office 365. This role administers day-to-day operational requirements, check outs and check ins.

 

As an IT Support Analysts, communication is key between peers and managers. The candidate must be able to convey their thoughts and ideas on items clearly.

 

This is a great full-time opportunity for someone interested in a fun, fast-paced and challenging environment. As a company who has been successful building revenue stream only from referrals, our IT  infrastructure and implementation is ever increasing in scale and dynamics. We will provide you with the opportunity to make contributions immediately while developing the skills, knowledge, and experience to succeed.

Responsibilities
  • Manage and maintain the Xelure’s IT team addressing Xelure’s operational needs, Xelure’s Clients and its Users
  • Have a network level understanding of external Clients and carriers
    • Cisco Certified Expertise a PLUS
    • Ability to identify network securities and configuration from disparate network device providers
    • AWS
      Security and other cloud services a PLUS
  • Maintain inventory of devices, computers, monitors, headsets, keyboards, mouse, networking equipment, video conferencing equipment, VOIP phones
  • Manage BIOMetric devices and application
  • Manage HR Apps –forms, time tracking, Recruitment Application
  • Administrate OFFICE 365 accounts, sharepoint, etc.
  • Work on Office management from an IT perspective: migrations, moves, relocations of devices
  • Contribute in Xelure’s New Hire Onboarding
  • Contribute in Xelure’s Employee Off-Boarding
  • Manage, maintain, quarterly text Xelure Runbook, BPC and DR documents
  • Manage and Coordinate BPC tests with Clients IT
  • Interact and actively respond to Client IT related questions or request
  • Manage Monitoring Tools, I.e. Nagios, Cloudwatch, etc.
  • Create Microsoft Office 365 apps/dynamics/flow apps.
  • Help maintain time tracking application
  • Provide scripting resources independent of programming language
  • Be strong company representative and advocate.

 

Skills and Requirements

  • Must have 3-5+ years’ experience in the IT related field
  • Customer facing technology experience
  • Excellent English communication skills (written and verbal)
  • Good understanding and awareness of IT terminology
  • Strong Windows desktop/Server experience
  • Ability to work with on-premise and remote support teams
  • Associate degree to Bachelor’s degree in computer science, management information systems, or a related field highly preferred. Two years of directly relevant experience (with appropriate certifications) may be considered in lieu of the Associate degree.
  • Demonstrated ability to effectively explain complex technical concepts to both technical and non-technical staff and vendors.
  • Networking experience –Cisco and other network devices
  • Willing to work in shifting schedules
  • Experience in configuring VoIP devices is nice to have
  • Good understanding and awareness of IT terminology
  • Strong Windows desktop/Server experience
  • Must have some cloud expertise, be it AWS or Azure
  • Must be able to teach, and not hold information to themselves
  • Be able to delegate work, and share experience
  • Must have a strong networking background and hardware support.
  • Have ability to call vendors and client managers without hand holding

 

Technical Skills

  • Windows
  • Linux
  • Scripting
  • Coding
  • Familiar with network infrastructure and devices
  • VOIP

You must have:

  • Good communication and organization skills
  • Excellent attention to detail and time/priority management
  • Problem solving skills
  • Strong English communication skills; written and spoken is a must
  • Self-motivated with high energy and a positive attitude







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About Xelure Technologies

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CONTACT INFO

  • Unit 1801, The Peak Tower, 107 LP. Leviste St., Salcedo Village, Makati City, Philippines, 1227


    315 W 36th St, New York, NY 10018, USA